All about Yoyo and the Yoyo Amigo!

Amigo Box Delays

We're currently awaiting new Yoyo Amigo devices, so don't worry if we haven't arranged for yours to be installed.

As soon as we have these, we'll be in touch. Your policy coverage will not be affected.

Yoyo, you're only young once!

Yoyo Insurance has been specifically designed for new and young drivers. Getting insurance for the first time can be very expensive without a black box, and even with one you might not be able to drive at certain times of the day and not at all at night!

At Yoyo, we don't think that's right. With a Yoyo policy, you can drive whenever and wherever you want, there are no restrictions. Because all Yoyo policies come with a Yoyo Amigo black box device, we can give you a reasonable premium, and because the Yoyo Amigo monitors your driving, we can reward good drivers with a great renewal price.

What is the Yoyo Amigo?

The Yoyo Amigo black box device provides us with information on how you drive. It measures speed, braking, cornering and acceleration, scoring the quality of your driving out of 100. The information collected by Yoyo Amigo is available to you through the online driver portal.

Once your Yoyo Amigo is installed and activated, you’ll be sent your online driver portal login details and will be able to see your driver score.

Crash Alert Notifications

The Yoyo Amigo, will inform us of any incidents and impacts with the vehicle, meaning we can immediately contact you to make sure that you are OK and start to manage the claim.

Provided we can talk to you immediately and therefore manage the claim, we offer a reduced excess. We have a 24hr claims notification team to support this.

Installing your Yoyo Amigo

Once you have taken out your policy, the Yoyo Amigo black box will be installed professionally within 14 days of the policy starting. Yoyo Amigo is professionally fitted by one of our trusted installers within 14 days of your policy starting.

If you have any questions about the Yoyo Amigo, please check our FAQ section below, or call our Customer Services team.

Curfews and mileage restrictions

The Yoyo policy has no curfews and no mileage restrictions. We know that accidents are more likely to occur at certain times, but we don’t penalise you for driving at these times.

If I speed, will you tell the Police?

We don’t share any of the data that we gather with Police, unless they are investigating an incident and we are required to do so.

However, if you are speeding and driving dangerously, then may decide to cancel your policy.

If we do make the decision to cancel your policy, we will write to you giving you 7 days notice. You must have alternative cover in place at the end of the 7 day notice period or you will have no effective insurance in place. You will have to make your next insurer aware that you have had a policy cancelled.

What we do with your driving behaviour score

We will normally only review your driving score at renewal. Provided that you're a safe driver with a good score, you can expect a great renewal price!

However, if we receive an alert on the back of an instance of speeding or sudden braking, we may review your driving and write to you if we feel that your driving needs to improve.

If we see that you have routinely been driving poorly, we will contact you and make you aware of this and you will need to improve your driving score to avoid us taking further action. If after making you aware your driving needs to improve, and your score fails to improve, we will cancel your policy.

Instances where excessive speeding is noted will result in your policy being cancelled. If this happens, we will write to you and give you 7 days to find alternative cover. You must have alternative cover in place at the end of the 7 day notice period or you will have no effective insurance in place. You will have to make your next insurer aware that you have had a policy cancelled.

Yoyo Amigo Installation FAQs

What do I do if I still have questions?

You can contact us on 0333 009 6717 (opening hours Mon – Fri 8am – 6pm and Sat 9am – 1pm) or email us at customerservices@yoyo-insurance.info

Alternatively, you can check our Policy FAQ page.